- Auth State:
- Contractor Number:
- Distributor Name:
- Installed Date:
Contractor must call Technical Support Number 1-855-598-4093 or email firstname.lastname@example.org while at the jobsite to determine issue. They will be able to help determine issue from by using the IoT Gateway data. If deemed a warranty claim, you will receive an RMA to give to your distributor.
Distributor should log onto Ecoer website www.ecoer.com and select Claim at the top of the site. Fill out Dealer/Contractor and Homeowner information and follow the prompts to submit. Please provide the RMA that the contractor received from Technical Support to process the claim.
For most warranty claims involving specified parts (ie. PC Board, Motors, Compressor, Coils, TXV), the part must be brought back to the distributor you purchased the Ecoer unit from. Distributors must send part back to Ecoer Inc. for testing and full credit.
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