Find A Dealer Near You

Technical Support Hotline

1-855-598-4093

(Open Monday-Friday 8:30am-5:30pm EST)

Unit information

Auth State :
Customer :
City :
State :
Country :
Address :
Telephone :
Email :
Countractor Number :
Distributor Name :
installed Date :
Descripton :

Progress Info

Unit Location

Address:
city:
State:
Country:

Failed Parts

Warranty Proces

Step 1:

Contractor must call Technical Support Number 1-855-598-4093 or emailsupport@ecoer.com while at the jobsite to determine issue. They will be able to help determine issue from by using the IoT Gateway data. If deemed a warranty claim, you will receive an RMA to give to your distributor.

Step 2:

Distributor should log onto Ecoer website www.ecoer.com and select Claim at the top of the site. Fill out Dealer/Contractor and Homeowner information and follow the prompts to submit. Please provide the RMA that the contractor received from Technical Support to process the claim.

Step 3:

For most warranty claims involving specified parts (ie. PC Board, Motors, Compressor, Coils, TXV), the part must be brought back to the distributor you purchased the Ecoer unit from. Distributors must send part back to Ecoer Inc. for testing and full credit.

Distributor

Distributor Name *

E-mail*

Installing Dealer/Contractor

Name *

Address*

City*

Country*

State*

Phone*

E-mail*

Contractor Number

Homeowner

Name *

Telephone *

Unit Location

Address*

City*

Country*

State*

Installed Date

Date Installed*

BACK

Note: The serial number corresponding to the part must be filled in

Refer the parts list to obtain part number

Unit SN *

Failed Part*

+ Failed Part

Describe the nature of the problem and the service work performed. Give all proper information, including failed components, specific leak locations, i.e. "repaired leak" will not be accepted.

Maintenance Description

BACK

Please OK to Submit your application. You will not be allowed to make changes after submitting.

Press Cancel to return to the application.

Please confirm your information :

Unit SN:

Part:

CANCEL

Technical Support Hotline

1-855-598-4093

(Open Monday-Friday 8:30am-5:30pm EST)

Owner and Dealer Information

Owner:
Equipment Detail:
First Name:
Last Name:
City:
State:
Country:
Address Line 1:
Address Line 2:
ZIP Code:
Phone Number:
Email:
Create Time:

Equipment Location

Address Line 1:
Address Line 2:
City:
State:
Country:
ZIP Code:
Installed Date:

Units Information

ODU SN:
Outdoor Unit Model:
IDU SN:
Indoor Unit Model:
Gateway SN:
Gateway Model:

Dealer Information

Dealer Name:
Note:

Welcome to Ecoer Limited Warranty Registration

Thank you for your recent purchase. Though not required to get the protection of the standard warranty, registering your product is a relatively short process, and entitles you to additional warranty protection, except that failure by California and Quebec residents to complete this form does not diminish their warranty rights.

To expedite the process, we ask that you have the following information readily available

The serial numbers of the equipment you have purchased
Your general information, including name, address and phone number
The name and ZIP Code of the dealer who installed your equipment
An email address, should you prefer to share it, to receive updates on your registration and products

I am the *

Home/Property OwnerInstalling DealerBuilder

Equipment Details *

Equipment Installed in an existing homeEquipment Installed on newly constructed homeEquipment Installed in a commercial home

Home/Property Owner Information

First Name *

Last Name*

Address Line 1*

Address Line 2

City*

Country*

State*

ZIP Code*

Phone*

E-mail*

Equipment LocationSame as Home/Property Owner

Address Line 1*

Address Line 2

City*

Country*

State*

Zip Code*

Dealer Information

Date Installed*

Dealer Name*

Notes

BACK

IoT Serial Number

IoT Unit Model

Outdoor Unit Serial Number

Outdoor Unit Model

Indoor Unit Serial Number

Indoor Unit Model

BACK

Please OK to Submit your application. You will not be allowed to make changes after submitting.

Press Cancel to return to the application.

Please confirm your information :

IoT

/

Outdoor Unit

/

Indoor Unit

X

Technical Support Hotline

1-855-598-4093

support@ecoer.com

(Open Monday-Friday 8:30am-5:30pm EST)

Ecoer Corporate Office

3900 Jermantown Rd., Suite 150

Fairfax, VA 22030

703-348-2538

Hours: 8am-5pm (Monday-Friday)

ESSS Extended Monitoring Agreement Form

The homeowner agrees to purchase from a Certified Ecoer Dealer, the (ESSS) Monitoring Service for the period of time selected below. This (ESSS) Monitoring Service is a paid subscription and use AT&T 4G LTE cellular data to send their system information to the cloud-based platform for monitoring by Ecoer Inc. and your selected Certified Ecoer Dealer. By signing this agreement, the homeowner gives the rights to Ecoer and their selected Certified Ecoer Dealer the ability to monitor their hvac system(s). This agreement will extend the monitoring, (that was included in the promotional period of time), when the Ecoer system was originally purchased from the factory. The homeowner has a right to disconnect the monitoring service at any time but will lose the capability of the monitoring service by their selected Certified Ecoer Dealer.

The homeowner has the ability at any time to change the selected Certified Ecoer Dealer, but they must contact Ecoer Inc., directly at www.support@ecoer.com to do so. At the end of your selected monitoring service agreement, you will receive an email stating that your service needs to be renewed. Please contact your selected Certified Ecoer Dealer to extend your ESSS Monitoring Service.

APPLICATION AND DEALER AGREEMENT

Dealer / Homeowner Information

Distributor

Distributor Name

Email

Installing Dealer/Contractor

Name

Address

City

Country

State

Telephone

Contractor Number

Homeowner

Name

Telephone

Unit Location

Address

City

Country

State

Installed Date

BACK

Distributor / Homeowner Information

Distributor

Distributor Name

Email

Installing Dealer/Contractor

Name

Address

City

Country

State

Telephone

Contractor Number

Homeowner

Name

Telephone

Unit Location

Address

City

Country

State

Installed Date

BACK

Become An Ecoer Dealer

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Warranty Proces

Failed Parts Information

Please confirm your information :

Welcome to Ecoer Limited Warranty Registration

Home/Property Owner Information

Dealer Information

Units Information

Please confirm your information :

Dealer / Homeowner Information

Distributor

Installing Dealer/Contractor

Unit Location

Installed Date

Distributor / Homeowner Information

Distributor

Installing Dealer/Contractor

Unit Location

Installed Date