Available In The US & Canada

10-Year limited warranty on Parts*

Outstanding Limited 10-YEAR Protected Warranty*

All functional parts are covered by a 10-Year Parts Limited Guarantee*. For a full description applicable to this product, please review the product warranty by clicking on the links below.

Warranty Registration

*See details form for full guarantee disclosure.

Welcome to the

Ecoer Limited Warranty Registration

Ecoer Inc. provides a 10 year limited warranty on internal functional parts* for all Ecoer equipment, as long as it is a qualifying matched system, and it is registered by a certified Ecoer dealer within 90 days of purchase. Otherwise, it will receive a 5-year limited warranty. This is on the equipment is attached to the equipment and the address of the location they are installed at and are transferable for up to the 10 years.

With this you will gain peace-of-mind knowing that you will receive replacement parts FREE of charge for up-to 10 years. This standard offering covers all components included in all Ecoer heat pump system at the time of manufacture. The 10-year limited warranty is in affect from the time of install.

*Terms vary depending on which Ecoer product you own. Consult the documents that arrived with your product for more details. Product must be registered and compliant with all conditions to be eligible.

Available in the United States & Canada

10-Year Limited Guarantee on Parts*

You will gain peace-of-mind knowing that you will receive replacement parts free of charge for up to 10 years. This standard offering covers all components included in the heat pump system at the time of manufacture. Now with the partnership of Premier Comfort the agreement includes monitoring, parts, and labor. See more at: Premier Comfort.

View Certificate

View Warranty Details

Warranty Registration

Blogs Related To Ecoer’s Guarantee

Announcing Premier Comfort, Up to 10 Year Warranty

DOWNLOAD COMPLETE BROCHURE

Available In The US & Canada

10-Year limited warranty on Parts*

CONTACT US

;

Outstanding Limited 10-YEAR Protected Warranty*

All functional parts are covered by a 10-Year Parts Limited Guarantee*. For a full description applicable to this product, please review the product warranty by clicking on the links below.

Warranty Registration

*See details form for full guarantee disclosure.

Welcome to the

Ecoer Limited Warranty Registration

Ecoer Inc. provides a 10 year limited warranty on internal functional parts* for all Ecoer equipment, as long as it is a qualifying matched system, and it is registered by a certified Ecoer dealer within 90 days of purchase. Otherwise, it will receive a 5-year limited warranty. This is on the equipment is attached to the equipment and the address of the location they are installed at and are transferable for up to the 10 years.

With this you will gain peace-of-mind knowing that you will receive replacement parts FREE of charge for up-to 10 years. This standard offering covers all components included in all Ecoer heat pump system at the time of manufacture. The 10-year limited warranty is in affect from the time of install.

*Terms vary depending on which Ecoer product you own. Consult the documents that arrived with your product for more details. Product must be registered and compliant with all conditions to be eligible.

Available in the United States & Canada

10-Year Limited Guarantee on Parts*

You will gain peace-of-mind knowing that you will receive replacement parts free of charge for up to 10 years. This standard offering covers all components included in the heat pump system at the time of manufacture. Now with the partnership of Premier Comfort the agreement includes monitoring, parts, and labor. See more at: Premier Comfort.

View Certificate

View Warranty Details

Warranty Registration

Blogs Related To Ecoer’s Guarantee

Announcing Premier Comfort, Up to 10 Year Warranty

DOWNLOAD COMPLETE BROCHURE

Technical Support Hotline

1-855-598-4093

(Open Monday-Friday 8:30am-8pm EST)

Winston Sankey- Ecoer’s Technical Support Manager

Email : winston.s@ecoer.com

or

support@ecoer.com

Ecoer Headquarters:

43671 Trade Center Place, Suite 100

Dulles, VA 20166

703-348-2538

Hours: 8am-5pm (Monday-Friday)

Find A Dealer Near You

First Name*
Last Name*
Mobile*
Email*
Type*
Zip Code*
How may I help you?*
Lead Source

Technical Support Hotline

1-855-598-4093

(Open Monday-Friday 8:30am-5:30pm EST)

Unit information

Auth State :
Customer :
City :
State :
Country :
Address :
Telephone :
Email :
Countractor Number :
Distributor Name :
installed Date :
Descripton :

Progress Info

Unit Location

Address:
city:
State:
Country:

Failed Parts

Warranty Proces

Step 1:

Contractor must call Technical Support Number 1-855-598-4093 or emailsupport@ecoer.com while at the jobsite to determine issue. They will be able to help determine issue from by using the IoT Gateway data. If deemed a warranty claim, you will receive an RMA to give to your distributor.

Step 2:

Distributor should log onto Ecoer website www.ecoer.com and select Claim at the top of the site. Fill out Dealer/Contractor and Homeowner information and follow the prompts to submit. Please provide the RMA that the contractor received from Technical Support to process the claim.

Step 3:

For most warranty claims involving specified parts (ie. PC Board, Motors, Compressor, Coils, TXV), the part must be brought back to the distributor you purchased the Ecoer unit from. Distributors must send part back to Ecoer Inc. for testing and full credit.

Distributor

Distributor Name *

E-mail*

Installing Dealer/Contractor

Name *

Address*

City*

Country*

State*

Phone*

E-mail*

Contractor Number

Homeowner

Name *

Telephone *

Unit Location

Address*

City*

Country*

State*

Installed Date

Date Installed*

BACK

Note: The serial number corresponding to the part must be filled in

Refer the parts list to obtain part number

Unit SN *

Failed Part*

+ Failed Part

Describe the nature of the problem and the service work performed. Give all proper information, including failed components, specific leak locations, i.e. "repaired leak" will not be accepted.

Maintenance Description

BACK

Please OK to Submit your application. You will not be allowed to make changes after submitting.

Press Cancel to return to the application.

Please confirm your information :

Unit SN:

Part:

X

ESSS Extended Monitoring Agreement Form

The homeowner agrees to purchase from a Certified Ecoer Dealer, the (ESSS) Monitoring Service for the period of time selected below. This (ESSS) Monitoring Service is a paid subscription and use AT&T 4G LTE cellular data to send their system information to the cloud-based platform for monitoring by Ecoer Inc. and your selected Certified Ecoer Dealer. By signing this agreement, the homeowner gives the rights to Ecoer and their selected Certified Ecoer Dealer the ability to monitor their hvac system(s). This agreement will extend the monitoring, (that was included in the promotional period of time), when the Ecoer system was originally purchased from the factory. The homeowner has a right to disconnect the monitoring service at any time but will lose the capability of the monitoring service by their selected Certified Ecoer Dealer.

The homeowner has the ability at any time to change the selected Certified Ecoer Dealer, but they must contact Ecoer Inc., directly at www.support@ecoer.com to do so. At the end of your selected monitoring service agreement, you will receive an email stating that your service needs to be renewed. Please contact your selected Certified Ecoer Dealer to extend your ESSS Monitoring Service.

APPLICATION AND DEALER AGREEMENT

Street Address (no PO boxes):

City:

State:

Zip:

Phone:

Fax:

Company Email:

Website URL:

Company Federal Tax ID Number (9 digits):

Number of Employees:

Number of Install and Service Trucks:

Purchases for all brands combined for last year: $

Contractor Signature:

Name (Printed):

Title:

Date:

*Distributor recommends above Dealer for the Ecoer Certified Dealer Program.

Ecoer Distributor:

Signature:

Name (Printed):

Title:

Date:

Approval:

Authorized Ecoer Employee:

Dealer / Homeowner Information

Distributor

Distributor Name

Email

Installing Dealer/Contractor

Name

Address

City

Country

State

Telephone

Contractor Number

Homeowner

Name

Telephone

Unit Location

Address

City

Country

State

Installed Date

BACK

Distributor / Homeowner Information

Distributor

Distributor Name

Email

Installing Dealer/Contractor

Name

Address

City

Country

State

Telephone

Contractor Number

Homeowner

Name

Telephone

Unit Location

Address

City

Country

State

Installed Date

BACK

Become An Ecoer Dealer

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Available In The US & Canada

Outstanding Limited 10-YEAR Protected Warranty*

Welcome to the

Ecoer Limited Warranty Registration

Extended Services Available

Available in the United States & Canada

10-Year Limited Guarantee on Parts*

Blogs Related To Ecoer’s Guarantee

Announcing Premier Comfort, Up to 10 Year Warranty

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Save Energy & Money

Find A Dealer

Partner with Ecoer

Warranty Proces

Failed Parts Information

Please confirm your information :

Dealer / Homeowner Information

Distributor

Installing Dealer/Contractor

Unit Location

Installed Date

Distributor / Homeowner Information

Distributor

Installing Dealer/Contractor

Unit Location

Installed Date